*Made-to-Order kilns have lead times of 4-12 weeks* Most kilns listed are made-to-order. Contact us for specific order times.
The Modern Potters Difference: Truly Free Shipping
FREE SHIPPING TO US 48* No shipping fees. No handling charges. No kidding. When you purchase a kiln from Modern Potters, standard shipping comes at no additional cost to addresses in the contiguous United States.
While other retailers may advertise low prices but then add significant shipping charges at checkout, we give you free shipping without compromising on our competitive kiln pricing. We absorb these delivery costs because we believe in making the pottery journey more accessible and transparent.
What you see in your cart is exactly what you'll pay—no hidden residential delivery fees, no surprise lift-gate charges, and no last-minute shipping add-ons. That's our commitment to you.
What "Free Shipping US 48*" Really Means
Shipping Coverage: Free shipping applies to the contiguous United States (48 adjoining states plus Washington, D.C.). Need shipping to Alaska, Hawaii, Puerto Rico, or other US territories? No problem! Contact us for options.
Standard Delivery Includes: Curbside delivery only. This does not include inside delivery, kiln setup, placement, uncrating, or disposal of packaging materials.
*About Limited Access Locations: This is where that asterisk (*) comes into play. Some delivery locations are classified as "limited access" by shipping carriers because large trucks cannot easily reach them. These locations typically require additional delivery fees.
Examples of Limited Access Locations:
- Homes on winding dirt/gravel roads, mountainsides, islands, or with extra-long driveways
- Manhattan and some other NYC borough locations
- Certain airport areas
- Select locations in Washington, Oregon, California, Utah, Colorado Rockies, Florida Keys, and Maine
How We Handle Additional Fees: When shipping costs exceed standard rates, we may need to pass some charges on to you. We'll always communicate these costs upfront, explaining what we'll cover as standard and what additional charges you'll be responsible for. (These classifications are determined by the shipping carriers, not by us.)
Special Cases: For shipments to limited access areas or outside our standard range, Modern Potters reserves the right to discuss shipping costs with you before finalizing your order.
Freight Deliveries: For larger items like kilns, pottery wheels and other equipment, freight shipping is utilized. Your contact number will be shared with the freight company. Once your order is en route and has reached the destination, the freight company will contact you to coordinate a delivery timeframe suitable for you.
**Please be sure that your shipping address is reachable by freight. Can a Semi-Truck access your street? If the answer is no, you can select another delivery/pick up address.
Should you be unreachable for more than 5 days, the order may need to be returned to the manufacturer or held for storage. In such cases, any additional charges incurred, such as storage fees or extra shipments, will be your responsibility.
If you have travel plans scheduled, kindly inform us, and we'll work with you to arrange shipment after your return.
To ensure smooth delivery, please notify us of any unavailability to receive your order. Failure to inform us may result in a reshipment fee if the package needs to be returned.
Shipping Speed: The arrival date displayed on our product page is informative and not guaranteed. While we strive to deliver as per this date, unforeseen events beyond our control may impact timing.
Our Quick-Ship kilns ship within 2-Weeks.
Made-to-Order Kilns have lead times of 4-12 weeks. Most kilns are made-to-order, unless otherwise specified. Please contact us for specific lead times.
For freight deliveries, appointments are mandatory. Until the carrier schedules a delivery appointment, please refrain from making arrangements with third parties such as contractors or movers.
We cannot be held responsible for carrier delays or missed appointments. However, we're committed to assisting you to ensure timely delivery or facilitate communication with the carrier.
Specific shipping policies and times vary based on the manufacturer and warehouse location. For the most accurate information on lead times, please contact our customer support.
Damages: Upon receipt, inspect your items for any damage, particularly for freight shipments. If damage is observed, refuse shipment and document the damage. Photos should be sent to hello@modernpotters.com for insurance claim processing.
Cancellations: If you would like to cancel a (ready-to-ship) order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30-Day Return
policy and will be subject to return shipping costs.
Made-to-Order Item Cancellations: For orders that include made-to-order items (eg: not in-stock kilns, most of our kilns are made-to-order), there may be an additional fee from the factory to cancel your order if production has already begun. In this case, we will do our utmost to negotiate a reasonable cancellation fee. Notify us of cancellation within 48 hours of ordering to avoid cancellation fees.